The Hawk-Mo Hotwire

Micro Entrepreneurism, Simple Living & Art

Would You Want to Know?

If you are, or someday came to be, a small business owner, would you want to know an outsider’s opinion of things? Things like new marketing ideas, dysfunctional systems, poor customer service experiences, confusing verbage, etc.

I ask this question, because mom and I would welcome someone willing to do this for us. Feedback, particularly of the negative/constructive variety, is a huge help. And we know that we have an inside view of things, which is different then the outside view of things, and as much as we try to get outside and see what it looks like out there, it’s impossible to completely take away the context of being inside.

Feedback is the reason we’ve progressively changed our labels, making them ever smaller and more

Our original ribbon label

conspicuous. We started out with a big giant ribbon label simply because that was what we’d seen on other sailcloth products, and then people started telling us they loved our stuff but would never buy it because they weren’t into wearing the brand, so to speak. This had never occurred to us, and yet, when we thought about it, we realized that we aren’t really those people either. So we made tiny rubber labels. And while we had less comments/complaints about those, we still got them. And we also learned that they don’t hold up that well. Plus they kinda ruin the sleek look of the outside of the wallets. So now we have teeny tiny little tags that go on the inside. And since making that switch, we haven’t gotten one email about our

Our cute little rubber label

labels.

So back to the question, would you want to know? I know from my own experience that delivery is important. We got many a rude email about our label situation, and sometimes it was hard to see past the rudeness, but amongst the rude, there were also kind, explanatory, patient emails. And those ones were easier to listen to.

I’m asking this question, because the dynamics of running and evolving a small business is intriguing to me. I love the differences of how we all go about doing things. Its fun for me to talk about these things. Its fun to consider the possibilities of someone else’s business. So I want to do it more. And I’m trying to figure out how to go about it. I’ve experimented already, and talked to Haden over at Red Rooster Coffee Roaster, first about his Etsy shop, and then as I got to know him better, about some other ideas like coffee greeting cards and holiday/seasonal roasts and bag designs. I was worried about stepping on toes. Worried that he’d take offense about somebody that doesn’t know anything about his business telling him things to do. Which I think I eventually straight up asked, but he wasn’t upset at all. He was actually pretty excited, and I’m pretty sure he’s trying it out and releasing an awesome Father’s Day Blend coffee “greeting card” bag/blend.

But there are other businesses I’d like to help, or at least try to help. So I’m thinking about starting with teaching an Etsy workshop series at the Jacksonville Center, and hoping that that feeds my addiction, and maybe even dovetails into some one on one marketing/business development consultation type things.

Advertisements

About mudly

Mud is main blog writer extraordinaire, picture guru, and the garden and adventure instigator. She loves to cook, but doesn’t much like following a recipe. She also loves typewriters, the color turquoise, and wearing tie dye with stripes. And she dorks out on permies.com while dreaming up and planning her next garden.

One comment on “Would You Want to Know?

  1. Jeff
    June 7, 2011

    You go gürl. Nothing ike thinking about stuff.
    Like the Etsy workshop idea.
    Actually like the big label cause maybe it helps keep the wallet from sliding around- whatever..
    Nothing wrong with identifying yourselves to the passer by, so long as it’s styling.
    Best, Jeff

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Information

This entry was posted on May 30, 2011 by in Everything All in One Place.

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 46 other followers

Archives

%d bloggers like this: